Refund Policy

2.1 CloudCart Coins

Purchases of CloudCart Coins are final and non-refundable. Once coins are added to your account, they cannot be converted back to real money or refunded.

2.2 Third-Party Currencies

ProBot Credits and ProLexBot Coins are managed by their respective third-party services. CloudCart cannot process refunds for these currencies. Please contact the respective service providers for their refund policies.

3.1 CloudCart Coins Purchases

Products purchased with CloudCart Coins may be eligible for refunds through our dispute system if:

• The product was not delivered
• The product is significantly different from its description
• The product files are corrupted or unusable
• The seller violated our terms of service

3.2 ProBot Credits and ProLexBot Coins Purchases

IMPORTANT: Products purchased with ProBot Credits or ProLexBot Coins are NOT refundable under any circumstances.

Due to the nature of these third-party payment systems, we cannot process refunds for purchases made with these currencies. However, sellers who violate our policies may still receive warnings, penalties, or account suspension.

4.1 No Refunds

Premium subscriptions are NON-REFUNDABLE once purchased.

When you purchase a Premium subscription (30 days for 5000 CloudCart Coins), the payment is immediately processed and the subscription becomes active. We do not offer refunds for:

• Unused subscription time
• Change of mind after purchase
• Lack of use of Premium features
• Account suspension or termination due to policy violations

4.2 Subscription Renewal

Premium subscriptions do not auto-renew. You must manually renew your subscription before it expires. Expired subscriptions cannot be refunded.

4.3 Admin-Granted Subscriptions

Premium subscriptions granted by administrators (free of charge) can be revoked at any time at the discretion of CloudCart staff.

Shop creation fees (100 CloudCart Coins) are non-refundable once your shop is created. This applies to:

• Regular shop creation purchases
• Free shop promotional offers (no refund needed as no payment was made)

If your shop is suspended or terminated due to policy violations, you will not receive a refund for the shop creation fee.

6.1 Filing a Dispute

If you believe you are entitled to a refund for a product purchase made with CloudCart Coins, you must file a dispute through our dispute system. To file a dispute:

• Go to your purchase history
• Select the purchase in question
• Click "File Dispute"
• Provide detailed description (50-2000 characters)

6.2 Dispute Requirements

• Disputes can only be filed for completed (PAID) purchases
• Only one active dispute per purchase is allowed
• 24-hour cooldown between closing and reopening disputes
• Description must be between 50-2000 characters

6.3 Dispute Review Process

Our admin team will review your dispute and may:

• Request additional information or evidence
• Contact the seller for their response
• Approve a full refund if you are in the right
• Reject the dispute if it lacks merit

6.4 Refund Processing

If your dispute is approved:

• Full refund will be issued to your CloudCart Coins balance
• Amount will be deducted from the seller's balance
• If seller has insufficient balance, CloudCart will cover the refund
• Your purchase access will be revoked
• Seller may receive warnings or penalties

Sellers who receive approved disputes against them may face:

• Warnings for first-time violations
• Temporary shop suspension for repeated violations
• Permanent account termination for serious or repeated violations
• Negative impact on shop reputation and visibility

These penalties apply regardless of whether the purchase was made with CloudCart Coins, ProBot Credits, or ProLexBot Coins.

CloudCart reserves the right to issue refunds outside of this policy in exceptional circumstances, including:

• Platform errors or technical issues
• Unauthorized transactions
• Legal requirements
• At our sole discretion for customer satisfaction

For questions about refunds or to appeal a dispute decision, please contact us:

Discord Support Server: https://discord.gg/yHQVh6qmwZ

Project Owner: 3LAWI (Discord ID: 1400851271128449264)